My verification code does not work, or has expired
Codes are valid for 30 days. A new one can be requested on the same platform page the old one was for - and if that fails, write to us from your business address.
Organization onboarding
Help Center
What people actually write in about.
This site is the information half of AOG Hub; the platform at aoghub.de is where accounts, codes and cases live. Below is where to go for each of the things that bring somebody here mid-problem.
Common tasks
Six things, and where each one is done.
I need an account at a company that is already on AOG Hub
Ask whoever administers your organization to invite you. If nobody at your company has an account yet, the organization record has to be claimed first.
Request accessSomething on our organization record is wrong
Once the record is yours, your own administrators edit it - stations, capabilities, contacts and hours. Before that, tell us and we will correct it.
Organization managementI cannot sign in
Sign-in, passwords and sessions are handled entirely on the platform. Check the address in your browser is the platform host before you type a password anywhere.
Go to the platformWhich application should we install?
The desk goes first, usually on desktop; phones follow for the duty roster; the browser needs nothing installed at all.
Compare the applicationsI want to know who can read our messages
The short answer is: the people named in the room, and nobody at AOG Hub. The long answer is a page, because it deserves one.
Who can read whatHow to tell a genuine request from a fake one
There are exactly two addresses AOG Hub will send you to: this website for information, and the platform host for anything involving your account. Nothing else is ours. If a message asks for a password, or points somewhere else, treat it as fraudulent and tell us.
The full security note
Reaching a person
There is no ticket queue, on purpose.
AOG Hub is small enough that correspondence is read by somebody who can act on it. Include your organization and your station and the first reply will be a useful one.
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General and organization records
Anything about a listing, a code, a member or a permission.
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Partnerships and members
Associations, groups and providers bringing organizations onto the network.
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Security and data protection
Suspected phishing, and requests about personal data held about you.
Still stuck?
Write to us from your business address with your organization and station, and what you were trying to do.