Discovery that is aviation-only
A directory of organizations, people, capabilities, locations and services, described in the terms an AOG desk searches in.
The network
About
Built for the hours when an aircraft cannot fly.
AOG Hub is a global aviation network for the moment a technical fault stops an aircraft - when every minute is a cost, and the answer is held by an organization somebody has to find first.
The problem
The delay is rarely technical.
Ask anybody who has run an AOG desk where the hours go, and almost none of the answer is about the repair. It is about finding out who at that station holds the rating, reaching a person rather than a switchboard, waiting on an email that may never come, and then explaining the whole situation again to the next company and to the next shift.
That coordination problem is the same at a major hub and at a remote airfield, and it is currently solved with personal networks, spreadsheets and group chats - all of which work exactly until the person who owns them is on leave.
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Nobody has the directory
Capability, stations and answering hours exist in fragments, in a hundred organizations' own systems.
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The record is in an inbox
Which is to say it is nowhere, the moment somebody else takes the shift.
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Silence looks like waiting
No reply is indistinguishable from a reply that has not arrived yet, and hours disappear into that gap.
What we build
One platform, and a network that is worth being in.
The product is the four capabilities under Platform. The company's job is the harder half: making a network that has enough of the right organizations in it to be useful the first time somebody searches.
Communication with the readers named
Cases with rooms inside them, and a row of faces above the message box that says who is about to read what you type.
How communication worksOperations, recorded
Who was asked, what they answered, when, and what was fitted in the end - as a record the requesting organization owns.
AOG operationsOrganizations as first-class
Companies, not individuals, hold the record. Teams, members, roles and channels follow from that.
Organizations
How we work
Five principles, and each of them costs us something.
These are here because they are the ones that get tested. A principle that has never cost a feature is a slogan.
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We do not read your messages
Routing needs to know that a message went from one company to another and how big it was. It has never needed to know what it said - and a platform that could read them would be asked to.
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Competitors can work the same case
Room-level separation is not a setting we sell. It is the reason organizations on both sides of an AOG are willing to be on one network.
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We measure only what cannot be dressed up
Response times come from delivery timestamps. We publish no ratings, no rankings and no scores that anybody, including us, could tune.
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We say what is not built yet
Status is on the page: what is live, what is in progress, what is planned. An operator deciding whether to put a duty officer on it tonight deserves that.
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The network is not ours to sell back
No commission on work won here, no paid ranking, no auction. AOG Hub carries the request and keeps the record; the commercial relationship stays between the two companies.
Where we are
Early, and honest about it.
AOG Hub is a young network. Most organizations in it were added by us or by partners who rely on them, which means the directory is ahead of the number of accounts - and we would rather say that plainly than publish a user count that has to be revised downward later.
What is worth judging today is whether the organizations you actually deal with are in it, and whether the platform holds a case end to end. Both are things you can check in an afternoon.
Have a look at the network for your own stations.
It is a better evaluation than anything on this page.