Global aviation AOG network
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Applications

One account. Every device your team needs.

A phone on the ramp, a workstation in the operations centre, or a browser on a stand-in machine at another station. One account, the same cases and the same rooms across every device. Sign in once on each device, and manage its access from any of the others.

Which one do we need? See it by job
In development

Mobile & smart devices

iPhone · iPad · Android phones & tablets

For the people closest to the aircraft.

The app for the duty officer answering at 03:00, the pilot raising a case before leaving the flight deck, and the engineer standing beside the aircraft. Designed for one-handed use, poor light and unreliable connections.

  • Duty officers at maintenance and parts companies
  • Pilots and line operators
  • Engineers working on the aircraft
  • Operations controllers away from the desk
Mobile & smart devices
Early build

Desktop app

Windows · macOS · Linux

For the desk that manages the case from start to finish.

The full AOG experience on a machine that belongs to your company. We recommend it for the people who manage cases and accounts, because a dedicated company device is the right place for operational control and sensitive account decisions.

  • Operations controllers and AOG desks
  • Whoever manages the account
  • Purchasing
  • Anyone setting up who can restore the account
Desktop app
Planned

Web access

Chrome · Edge · Safari · Firefox

For the shift that starts on any available computer.

Nothing to install and nothing to request from IT. Open a browser, sign in, and your cases are ready. Ideal for stand-in machines, another station, or any computer where software installation is not an option.

  • Operations controllers on a shared machine
  • Purchasing and logistics staff
  • Colleagues at another station
  • Anyone who only needs the product occasionally
Web access
One account

One account across every device

A person keeps one account across all of their devices. Adding a phone does not create a second identity, password or permission set. It adds an approved device to the existing account. Remove the device and its access ends immediately, so an old or misplaced device does not retain access.

  • Your team is built around people

    Each person belongs to your organization, works at the stations you assign, and sees the cases available to them.

  • Each person can use multiple devices

    A phone, work laptop or browser session. Each device is listed by name, including when it was last used.

  • Removing a device ends its access

    Ending a device immediately terminates its active sessions rather than waiting for a session timeout.

  • UTC and local time, everywhere

    UTC and the station local time are shown side by side across every surface, reducing the risk of cross-time-zone mistakes during an AOG event.

Choosing

Which application does my team need?

Most teams use two: mobile for people working away from the desk, and desktop for the people managing the case. Web access is there when a dedicated installation is not practical.

Application What it is for Install needed Best for Account management
Mobile & smart devices Raising and responding, wherever you are From the app store Duty officers · pilots · engineers Day-to-day only: approve a device, add or remove a person, check account health
Desktop app Managing the complete case from a desk Once, on a company machine Operations desks · account managers Everything, including the parts a phone should not do
Web access Accessing the case from any machine None Stand-in machines · occasional users Everything except the parts that should be done on a company machine
Administration

No separate admin application to deploy

Team management, device approval and access review are built into the applications your team already uses, controlled by role. There is no separate administration product to deploy or maintain. Sensitive account-management tasks remain available only where a larger screen and a controlled company device make sense.

On a phone

  • Approve a new device
  • Add or remove a member of your team
  • Review account status at a glance

On a desktop or browser only

  • Configure account recovery responsibilities
  • Replace a recovery method
  • Export your organization’s records
  • Review the complete access log

These actions are intentionally kept to desktop or browser environments because they involve long-term account security, recovery and record-management decisions.

Start with the desk, then add mobile devices

Most operations teams start with the AOG desk, then add mobile devices to the duty roster once the first case is running end to end.

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