Global aviation AOG network
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The platform

Find. Connect. Communicate. Resolve.

AOG Hub is one platform doing four jobs that are usually done by four different tools and a phone list: finding the organization that can help, reaching the people who answer, running the AOG case they answer about, and managing your own organization on the network.

What is in the platformSee the applications
Four capabilities

One platform, four jobs.

Each of these is a page of its own, because each is a different question. They are one platform because during an AOG they are one problem.

Network discovery

Search organizations, people, capabilities, locations and services in a directory built for aviation alone - so a query returns a Part-145 line station rather than a general business listing.

The network

Communication

Messages that live on the case rather than in somebody's inbox, in rooms only the people you name can open, with a row of faces above the box that says who is about to read what you type.

How communication works

AOG operations

The case itself: what is wrong, where the aircraft is, who has been asked, what they answered, when they answered, and what was fitted in the end.

AOG operations

Organization management

Your company record, its stations and capabilities, its teams and members, who may act on its behalf, and which channels it talks on. The unit of account here is the organization, not the individual.

Organizations
End to end

One AOG, from the report to the release.

Nothing below needs a second tool, a spreadsheet or a group chat. That is the whole claim the platform makes.

  1. Flight crew or line engineer

    The fault is reported

    A case is raised against the aircraft, the station and the defect, from a phone at the aircraft or from the desk that took the call. It carries a priority from the first screen.

  2. Operations or AOG desk

    Capability is found where the aircraft is

    Search the network by what is needed and where: a rating, a part, a tow, a hangar slot, a type-rated engineer. Results are organizations with their stations, not adverts.

  3. Operations or AOG desk

    Several providers are asked at once

    Each gets its own room on the case. They see the defect, the aircraft and the deadline; they do not see each other, and they never see what a competitor quoted.

  4. Providers

    Answers arrive against a response target

    A priority carries a target, and silence is chased rather than assumed. What comes back is a commitment with a time on it, recorded on the case.

  5. Everyone on the case

    The work runs in one thread

    Parts, permits, tooling, transport and the engineer on the aircraft, in the same case, in rooms that keep each company's commercial detail to itself.

  6. The requesting organization

    The aircraft is released and the case closes

    What was fitted, who did it, what it cost in hours on the ground, and who answered fastest - kept as a record your organization owns and can look at the next time.

Inside the application

Six sections, and nothing to learn.

The public site explains what AOG Hub is. Once you are signed in, the navigation explains what you can do - and it is deliberately short. Everything below the top level is a filter inside one of these, not another menu item.

Home

Not a KPI dashboard. An operational workspace: what is open, what is waiting on you, who you spoke to last, and four things you might want to start.

  • Recent conversations
  • Active cases
  • Pending requests
  • Quick actions

Network

Everyone you can discover. One search across the whole directory, narrowed by the facets rather than split across five menu items.

  • Organizations
  • People
  • Capabilities
  • Locations
  • Services

Messages

A first-class section, not a panel bolted to a case. Every conversation you are part of, filtered by where it came from.

  • Direct
  • Organization
  • External
  • Case-related
  • Calls

Cases

The AOG events themselves. The states are filters, because a case moving from waiting to resolved should not move to a different part of the application.

  • All
  • Mine
  • Open
  • Waiting
  • Resolved
  • Archived

Contacts

The people and organizations you already work with - as distinct from the network, which is everyone you could work with. That distinction is what makes both usable.

  • People
  • Organizations
  • Shared with my team

Organizations

Managing rather than finding: your own organization and the ones you are connected to. Teams, members, channels and settings live here.

  • My organization
  • Teams
  • Members
  • Channels
  • External
Duty officer working a case on a phone at an aircraft
The same account and the same case on a phone at the aircraft and on the desk that is running the recovery.
Mobile & desktop

One account, on whatever your teams already carry.

A duty officer answers at 03:00 on a phone. The AOG desk works four conversations at once on a keyboard. Purchasing joins from whatever machine is free in the office. Those are three different surfaces and one account, and none of them is a cut-down version of the others.

  • Mobile, for the people at the aircraft

    One hand, bad light, bad connection. Voice notes written up, alerts that behave like an incoming call.

  • Desktop, for the operations desk

    Every room on a case side by side, on a machine that belongs to your company.

  • Browser, for everyone else

    Nothing to install and nothing to ask IT for. Full case management in a tab.

Compare the applications
The boundary

What the platform does, and what it deliberately does not.

AOG Hub does

  • Hold the directory of organizations, their stations, ratings and capabilities
  • Carry the messages and calls of a case, in rooms with named readers
  • Record who was asked, what they answered, and when
  • Compute response times from delivery timestamps, which nobody can dress up
  • Let an organization manage its own record, teams, members and permissions
  • Notify hard enough that silence is not mistaken for an answer

AOG Hub does not

  • Replace your MRO software, your ERP or your technical records system
  • Sign airworthiness releases, issue Form 1s or make a maintenance decision
  • Read the contents of your messages, or hand them to anyone who asks nicely
  • Show one provider what another provider quoted
  • Broadcast your commercial terms to the network
  • Act as a marketplace that takes a cut of the work you win

The right-hand column is the reason organizations on both sides of an AOG are willing to use the same network.

See it on your own aircraft, your own stations.

The quickest way to judge AOG Hub is to look at what the network already holds for the airports you actually operate into.

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