No searching your messages on our servers
Search runs on your own computer or phone, over your own messages. We cannot search what we cannot open.
The AOG Hub Communication Network
Every AOG conversation in one place, and nobody reads it but you.
AOG coordination runs on shared mailboxes, phone calls and WhatsApp groups today. Requests sit unread, the wrong person is on duty, and what was agreed at 3 AM cannot be found afterwards. The communication network replaces all of it with one thing: a case, with rooms inside it, that only the people you name can open.
Before you type
The whole explanation is one line above the message box
Every message box in every app names the people who will be able to read what you are about to type, before you type it. No settings screen, no wording to translate, no manual. If a name is not in that row, that person cannot open the message.
There is no settings screen behind this, and nothing to learn. It is the same row on a phone, on a desk and in a browser, and it is the only place any of this is ever explained.
Can read
Tap the row for the full list.
Official
Saved with the case…
Three kinds of message
Three kinds of message, and each one says what it is
The difference is never hidden in a settings screen. The message box changes appearance before you type, and every message carries its own label for as long as it exists.
| Private Between two people | Official On the record | Sent by email Leaving the network | |
|---|---|---|---|
| Who can read it | The two of you. Nobody else, on either side. | Your team and the other company's team. | The other company's mail provider |
| Kept with the case | Not kept with the case. | Kept with the case, under your company's own account. | Kept with the case. |
| How long it lasts | Deleted on a schedule you can see: “deleted in 71 h”. | Kept until your company removes it. | Kept on our servers. |
| How it arrives | In the app. | In the app, with an alert. | Email, WhatsApp or the duty hotline. |
| What the app says | “Only you and Hans can read this.” | “Saved with the case.” | “This is sent by email. Email is not private.” |
Most of the aviation industry has not joined yet, so the third column is how you reach them today. It is labelled honestly every single time, and every one of those messages carries an invitation to join. When a company does join, new messages in that room become private to your two teams, and everyone in the room is told so.
How a case runs
From a phone on a dark ramp to a part on a truck
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Pilot / line operator
The captain raises it
Aircraft, station, what is wrong, a photo. Under 90 seconds, on a phone, offline if the ramp has no signal. It goes to their own operations desk, never to a supplier.
-
MCC / AOG desk
One desk owns it
The operations desk takes ownership, and the record says so. Ownership sits with the desk, not with a person, so a shift change at 06:00 never leaves a case with nobody watching it.
-
MCC / AOG desk
Several companies are asked at once
Each one gets its own room. A supplier sees its own room and nothing else: not the other rooms, not the other names, and above all not the other prices.
-
Duty officer at the provider
Somebody takes responsibility, or it escalates
“I own this now” is a button, not a read receipt, and it runs against a visible countdown. If the countdown runs out the case moves on by itself: another alert, a text message, an automated phone call, then the next person on the roster.
-
Duty officer at the provider
Offers arrive as cards, not attachments
Part, condition, paperwork, price, lead time and how long the offer stays valid, all as fields you can compare, each with its own countdown. A revised offer is linked to the one it replaces, so the earlier version never quietly disappears.
-
MCC / AOG desk
The desk accepts one
Acceptance names the exact version of the offer and carries your order reference. The companies that were not chosen are told, and their rooms close.
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Logistics · Purchasing
The part moves
Waybill, tracking and release paperwork go in their own room, with the freight company in it. Purchasing joins here and not before.
-
MCC / AOG desk
The case closes
Everything official is kept with the case, under your company's own account. Private chats are deleted. Both of those are visible in the file list before you close anything.
Silence is not an outcome
Every urgent request has a timer, and running out of time does something
Finding the right company was never the hard part; the directory already does that. Getting a human being who can act to say “this is mine” in the middle of the night is the hard part, and it is where most of the ground time goes.
-
1
An alert on the phone
Breaks through silent mode for a grounded aircraft.
-
2
A second alert
The first one can be missed. This one is louder.
-
3
A text message
Reaches the phone even where the app cannot.
-
4
An automated phone call
Behaves like an incoming call, because at 03:00 that is what works.
-
5
The next person on the roster
Backup, then manager, then the duty hotline.
Every rung is written onto the record automatically, including the ones nobody answered. That record is what lets a company show it responds, and lets an operator see from timestamps alone who really does.
| Priority | What it means | Response wanted within | How hard we chase it |
|---|---|---|---|
| AOG | Aircraft on ground | Minutes | The full ladder, immediately |
| Critical | Grounding or work stoppage close | Tens of minutes | Aggressive |
| Expedite | Urgent, but still flying | Hours | Standard, with reminders |
| Routine | Normal purchasing | Business hours | Standard |
Priority also decides how much the form asks for. An AOG case wants the registration, the station, the part or symptom and the need-by time. Nothing else, because at 2 AM speed beats completeness. The rest can follow as an amendment. A routine order gets the full form.
What we deliberately cannot do
The list of things we chose not to build is the guarantee
Any of these would be easy, would look valuable in a demo, and would quietly make the sentence “we cannot read your messages” untrue. So they do not exist, and they are not on a roadmap.
No AI that reads your messages
No summaries, no supplier suggestions, no assistant reading a case. Translation on the phone itself is fine; translation on our servers is not.
No previews written by us
An alert carries a room number and nothing else. Your phone opens the message and writes the preview itself.
Voice notes are written up on the phone
A note recorded next to a running APU is turned into text on the device. The recording never arrives here as sound we could play.
No reading of your files
No thumbnails, no conversions, no scanning of what you attach. All of that would mean opening it first.
No judging your content
We do not moderate, flag or review what your teams say to each other. Exercising judgement over content is exactly what would end the arrangement.
If somebody asks us for your messages
If there is an investigation, they ask your company
Not us. We do not have your messages. We can show that a message went from one company to another at a certain time and how big it was, because that is what routing needs. We cannot produce what it said, and there is no procedure, no permission level and no senior manager here who can.
- We hold the delivery details: which room, which time, how big.
- The contents belong to your company and are opened on your own devices.
- A request for contents is redirected to you, and we say so in writing.
Your IT department will want the long version
This page is written for the people who will use the product at four in the morning. The technical description (how custody of an account works, what the delivery record contains, what can and cannot be produced under legal process, who our suppliers are and where data sits) is written for procurement, legal and IT, and we will send it to them directly.
See it from where you sit
The network looks different to a duty officer, an operations desk and a captain, because each of them is shown their own job and nothing else.