Station capability, on the record.
An operator diverting into your airport tonight has one question: what can be done here, and by whom. That answer currently lives in somebody's memory and a PDF from 2019. It belongs where the AOG desk is already looking.
What your station can do, hour by hour.
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Equipment and services, published
Towing, GPU, steps, de-icing, jacks, air start, hangar space, tooling - and which of them are available at night rather than only in the day shift.
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The hours that actually apply
Coverage windows, call-out arrangements and the realistic time to get somebody airside. An AOG desk plans around facts, not around an implied 24/7.
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Access, permits and escorts
What a visiting engineer needs to get to the aircraft, stated up front. It is the delay nobody budgets for and everybody hits.
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One contact route that works at 03:00
Requests arrive to a duty desk with a rota behind it, on the case, with the aircraft and stand already named.
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New customers who were not planning to be here
Diversions and technical stops are how a station picks up work it never quoted for. Being findable is the whole requirement.
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A record of what was provided
What was supplied, when it arrived at the aircraft and who asked for it - useful for the invoice and for the next audit of turnaround performance.
The things a grounded aircraft turns out to need.
The station nobody has heard of is exactly the entry somebody is searching for at 2 AM.
Large hubs are well documented and rarely the problem. The delay that turns a six-hour AOG into a two-day one happens at a station where the operator has no relationship, no phone number and no idea whether there is a tug. Publishing that there is takes a few minutes and puts your station in the search that matters.
Put your station on the network.
If your airport or handling company is already listed, completing the profile makes the record yours to keep current.