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Every case room, side by side
Keep multiple supplier conversations visible in separate rooms, making the intended recipient clear and reducing the risk of responding in the wrong conversation.
Desktop app
The operations desk, built for focused case management.
An AOG desk may manage several cases and suppliers at the same time, often across multiple screens and throughout an entire shift. The desktop experience is designed for that workload: focused case management, fast comparison and clear control.
The recommended app for account managers
Why we recommend it for account managers
A dedicated company device provides a more controlled environment for long-term account management. It is the preferred place to configure account recovery, replace recovery methods and export organizational records.
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Protected by the operating system
The application uses the security and credential facilities provided by the operating system rather than maintaining a separate storage mechanism.
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Export your organization’s records
Export records for your organization’s own use and retention, without requiring us to act as an intermediary.
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Configure who can restore the account
Configure the people and recovery methods your organization trusts to restore account access. More than one recovery method can be maintained, providing additional resilience.
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Review access activity
Review the full access log in a workspace designed for detailed investigation.
At the desk
Several suppliers, several countdowns, one screen, and no way to reply to the wrong one.
An AOG desk works four conversations at once for a whole shift. That is a keyboard job, and it is the surface where a case is actually run rather than merely watched.
02
The combined view is for reading, not replying
You can review the complete case in one place, but replies must be sent from the relevant room. This keeps the recipient context explicit and helps prevent information from one supplier being shared with another by mistake.
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Search your case history on your machine
Search your organization’s available case history at desktop speed, including workflows designed to remain useful when connectivity is interrupted.
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UTC and station time on every row
A desk covering multiple time zones should not have to convert timestamps manually during an AOG.
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The desk receives alerts too
Alerts can reach the desktop as well as the configured mobile roster, giving the team another way to notice and respond to an active case.
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Offers presented for easy comparison
Compare part, condition, documentation, price, lead time and validity in a consistent view, with the history of each offer available for reference.
Availability
Where it runs
The desktop app shares its codebase with the mobile application, helping keep the experience consistent. Windows is built and verified today; macOS and Linux use the same source and are planned for subsequent support.
- Windows Built and verified
- macOS Planned from the same source
- Linux Planned from the same source
Put the desk on it first
The operations desk is the heaviest user and the one that feels the difference on the first case. The phones follow.